Questions We Hear Customers Ask

Company Informaiton

What about the price level of your products?

We provides the broadest material options and the most obvious price ranges in China, enabling you to satisfy different types of consumers easily.

We can suggest you the suitable materials as per your needs to control the price.
Our products can satisfy different level market.

How to build work from hometop of China?

5 Steps to Get Your Dream Kitchen and closet

Step 1.Sent us your CAD drawing, and remarks all the details of size, material and design

Step 2. If your have not the CAD drawing. Measure your spaces you will enjoy, send the layout to us any let me know your special requirement.

Step 3.We offer free design for your dream kitchen that you love;
Step 4.We makes the best products. at the best price you can easily afford;
Step 5.We ship the perfect kitchen to you, we take care of all the shipping documents and send it to you.

How about the after service of product?

Generally, customer often demands the QC to check our goods when we are going to ship. In case of the customer receives shipment and finds some quality problem, we will accept a claim if it is our responsibility.

If you are dissatisfied with the service you have received, in the first instance contact us and  make a formal complaint send it to our e-mail to: info@gdhometop.com

If you make a formal complaint, please provide all relevant information to help us deal with the issue as quickly as possible. We will send you an acknowledge of your complaint within five working days and will endeavor to provide a full response as soon as possible.

I want to design my house,can you give me some suggestions?

It is not a professional attitude to give advice even without checking the details of the house and client’s special requirement..

Please send us the CAD drawing or layout of your house to info@gdhometop.com, our sales department will offer you some reference solution.

I want to buy kitchen cabinet and closet, what is process?

The first step is preparing your kitchen CAD drawing or layout and telling us your requirements.

Our sales department will guide you in the rest steps .

Can you send me your product catalog and price list?

Please download from the link http://www.hometophome.com/.

Contact us. Price will be sent to you by our sales department. Later(if you have CAD drawing and details).

If it is possible as an agent in our country or become a member of your overseas distribution?

We welcome everybody to join in us as long as his /her company conforms to hometop Franchising Policy.

For more details, you can contact us for further negotiations.

Product Informaiton

What’s the quality of kitchen cabinet and wardrobe/closet like?

We apply advanced manufacturing management system, including design and order processing software and ERP system, to assure product quality and competitive cost.

Hundreds of structures and finishes and thousands of cabinet combinations are dealt with accurately everyday in the factory, in order to meet unique requirement of each different customer on time.

Anyhow, the best way is visit our factory and showroom  by client.then everything will clearer.

What kinds of materials does kitchen and closet use for doors?

For the carcass, there there is a wide range of door materials for your options such as solid wood, wood veneer, metal foil, lacquer, PVC, acrylic, laminated, melamine.

You can choose whatever you like to make your dream kitchen.

What is the advantage of hometop’s hardware?

We has established strategic co-operations with international well known hardware suppliers, such as Blum of Austria and DTC…

High quality hardware helps to build your ideal kitchen cabinet and wardrobe/closet.

What is the lead time of product?

The lead time differs from different material used, from 20 days to 40 days

Is your package strong enough?

After producing the cabinets, we usually adopts durable packing suitable for export. We use cartons for cabinet and accessories to avoid breakage in transit.

And the countertop & electronic appliance will use wooden packing.

More package information pls confirm with our sales man.

How you make sure product ship safely to destination ?

We provides door-to-door delivery solution for customers who want to simplify logistics management, reduce costs,
and minimize the risk of loss or product damage.
Cooperating with reliable global logistics partners, such as MAERSK,HAMBURG-SUD and HAPAG-LLOYD, we can deliver goods from overseas directly to your locations.
Based on your customized requirements, your packages can be directly delivered to your home after following arrival and customs clearance procedures.

If the goods broken during in transit, would your refund the money ?

If the goods broken during in transit. It will base on the trad terms and contact the assurance company.

Will you arrange installation for us? Or I must do it by myself?

If you ask local installer, we have vedio and PDF installation guidance for help.And if not, we will offer the professional installation training(free)